Do you want to contribute to safer healthcare and social services?

The Swedish Health and Social Care Inspectorate (IVO) is now seeking inspectors for the information service unit to develop state supervision and licensing processes.

About the job

As an inspector at the Information Service, you will primarily work with contact with private individuals and professionals via phone and email. You will answer questions, receive information, provide guidance, and navigate within the social services area. You will receive descriptions of events and explain in a pedagogical manner the roles and responsibilities of IVO and other actors in the social services sector.

Your main tasks will include:

• contacting both private individuals and professionals
• receiving and managing information and descriptions of events
• explaining in a pedagogical manner the roles and responsibilities of IVO and other actors in social services
• searching for and using legal information within the social services area
• scheduled phone hours of about 10 hours per week, with access to collegial support
• handling difficult and emotionally demanding calls
• performing individual tasks and having specific areas of responsibility based on the needs of the organization and personal interests
• being helpful towards other functions within the authority
• participating in and contributing to the authority's continuous improvement work

The positions are permanent with a six-month probationary period. The position is based in Stockholm, but organizational conditions may allow for other placements. Travel in the role may occur.

Qualifications

We are looking for someone who has:

• a relevant academic degree with a focus on social work (e.g., social worker)
• at least 5 years of relevant professional experience as a caseworker within the social services authority
• good knowledge of how Swedish healthcare and social services are organized and function
• good skills in Swedish, both spoken and written

To succeed in this role, you need to have a pronounced sense of good service and a positive attitude while being structured and able to prioritize and adapt tasks based on the needs of the organization.

The role requires you to absorb extensive information: You quickly find the core of the issue. You communicate easily and can adapt your communication to the recipient. Good collaboration skills, ease in making contacts, and an unpretentious attitude are prerequisites for succeeding together with us. You have an interest in digital working methods.

In the recruitment process, we will place great importance on your personal qualities.

We consider it an advantage if you also have:

• current legal knowledge in the field of social services
• experience in communication via phone, chat, or other digital media regarding issues in the healthcare sector
• experience working in a digital environment

This is what IVO can offer you

We offer a developing role in a dynamic knowledge organization where you contribute to developing modern and effective supervision. We constantly improve our working methods and strive for a composition of employees that reflects the diversity of society.

Read about our contractual terms and benefits here: Work with us | IVO.se (https://www.ivo.se/arbeta-hos-oss)

Application

You apply by answering our selection questions and attaching your CV. Your application should indicate how you meet the requirements profile. The questions are based on the requirements profile for this recruitment, and your answers form the basis for the selection process. Your application is considered complete only when you have answered the questions. In this recruitment, work samples will be used as part of the process. Apply by February 15, 2026.

Read more about our recruitment process here: Work with us | IVO.se (https://www.ivo.se/arbeta-hos-oss)

Workplace description

The Information Service is responsible for receiving information about risks and deficiencies within IVO's supervision areas via phone, email, and web forms. The unit is also responsible for informing and guiding the public and professionals regarding the laws and regulations governing healthcare and social services, as well as answering general questions about IVO's licensing processes.

The Information Service consists of about 25 people. Our work is characterized by community and team spirit. When you start with us, you will undergo both a common authority and an individually tailored introductory training where you will receive guidance from experienced colleagues.

IVO contributes to safe and secure healthcare and social services. IVO stands for commitment and broad knowledge of Swedish healthcare and social services. We review, learn lessons, and work to make healthcare and social services better and safer – always with a focus on patients and users.

The authority has about 800 employees. Supervision is conducted at six regional departments across the country, while licensing, analysis, planning, communication, and operational support are located in Stockholm, as well as the director general's office.